Refund & Return Policy

Last updated: September 17, 2026

ReValue Industrial is operated by ReValue Deals Canada, a Canadian business based in Markham, Ontario.

We sell used, open-box, and refurbished industrial automation equipment, computer systems, and related components. Products are inspected and tested to the extent described in each individual product listing.

1. Return Period

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, the item must be returned in the same condition as received, including any accessories or components supplied with the product.

Items specifically identified in the product listing as Final Sale or No Return are not eligible for return unless the item received is materially different from the listing.

2. Industrial Parts and Compatibility

Many industrial automation products are model-, revision-, or system-specific.

Customers are responsible for confirming model, part number, revision, connector, and system compatibility before ordering.

If you are unsure whether a product is suitable for your equipment, please contact us before placing your order.

3. Non-Returnable Items

The following are not eligible for return:

• Software or digital products

• Opened consumable products

• Items damaged through misuse, improper installation, modification, electrical damage, or user error

• Items specifically identified as Final Sale or No Return, except where the item received is materially different from the listing

4. Return Shipping

If the return is due to our error, including receiving the wrong item, an item materially different from the listing, or an item that arrives DOA when it was sold as tested and working, we will provide a prepaid return label or reimburse reasonable return shipping costs.

For returns due to customer reasons, including changing your mind, ordering the wrong model, or incompatibility with the customer's equipment, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable for customer-initiated returns.

5. Refund Process

To request a return, contact info@revaluedeals.ca with your order number and the reason for the return.

Once the returned item is received and inspected, we will notify you of the return status.

Approved refunds will be issued to the original payment method within 5 business days after inspection of the returned item.

Your bank or payment provider may require additional time to post the refund to your account.

6. Exchanges

We do not normally offer direct exchanges.

If you need a different model or part, please return the original item in accordance with this policy and place a new order for the required product.

7. Contact Us

For return questions or assistance before ordering, please contact:

ReValue Industrial
Operated by ReValue Deals Canada
Markham, Ontario, Canada
Email: info@revaluedeals.ca